At Signature Peptides, we aim to ensure every order is carefully checked, securely packaged, and delivered in excellent condition. This policy explains how we handle refunds, returns, and replacements.
1. General Policy
Due to the nature of our products, all items are supplied for research and laboratory use only.
For safety and quality control reasons, we do not accept general returns once products have been delivered and opened.
2. Eligible Returns
We only accept returns or replacements in the following cases:
To be eligible, you must report the issue within 48–72 hours of delivery.
3. Non-Returnable Items
We cannot accept returns for:
4. Refunds
If your return request is approved, we will issue a refund or replacement depending on the situation.
Refunds are processed back to the original payment method within 5–10 business days after approval.
Shipping costs (if applicable) are generally non-refundable unless the error was on our side.
5. Replacement Policy
Where possible, we prefer to offer a replacement instead of a refund for:
Replacements are dispatched after verification of the issue.
6. Proof Requirements
To process any claim, we may require:
Without sufficient evidence, we may not be able to approve the request.
7. Return Process
If your return is approved, we will provide instructions on how to send the item back (if required). Items returned without approval may not be accepted.
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